Rajarata University operates multiple servers to support various academic, administrative, and research activities. Proper server management and maintenance ensure high availability, security, and efficiency of digital services. This document outlines the server management framework, maintenance procedures, and how users can report issues related to server performance and availability.
How to Report Server Issues and Maintenance Requests
Users can report server issues or request maintenance through the following methods:
Google Form Submission: Submit a service request via the university’s server maintenance Google Form. Google Form Link
Phone Support for Critical Failures: In urgent cases, users should call the technical team and email the CITS Director and Network Manager.
Common Server Failures and Estimated Resolution Times
Issue Type | Estimated Resolution Time |
Website Inaccessibility | 2 – 4 hours |
Slow Server Performance | 4 – 6 hours |
Server Hardware Failure | 1 – 2 days |
Scheduled Maintenance | 2 – 6 hours |