SOP EP17 – Changing the Password of Staff Email Accounts – Activity Breakdown
1. Staff should send a formal request to the Director (CITS), along with the duly filled Staff Password Change Form (SPC-STAFF) Form along with the scanned copy of both sides of the staff member’s identification card.
2. Mail Admin validates the submitted details and checks the MEL for account activation status.
3. If the email account is in active state, and the submitted details are correct, the mail admin changes the password.
4. Mail Admin updates the MEL with the password update status.
5. Mail Admin sends the notification of new login credentials (EN04) to the alternate email of the staff member.